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Sample writeup

Building NZ's first AI-enabled industrial distributor.

Asmuss Group operates 15+ warehouses distributing steel and flow control products across New Zealand. We designed and shipped the agent layer that runs across their inventory, sales, and customer ops, plus the dashboard their leadership uses to operate it.

Client
Asmuss Group · NZ Industrial Distribution
Industry
Industrial Distribution
Region
Auckland, New Zealand
Duration
16 weeks

The challenge

Asmuss had grown through acquisition and ended up with overlapping systems across 15 warehouses, each with its own quirks. Quoting was slow, stock visibility was patchy, and customer ops required cross-checking three tools to answer a single question. They needed something that worked across the whole network, not another tool to add to it.

The approach

Identify. Build. Adopt.

01

Identify

Six-week diagnostic across operations, sales, and IT leadership. We mapped 24 workflows and ranked the top 6 by ROI × feasibility. Three made the build list. The other three were either too high-risk or solvable with process, not AI.

02

Build

Three production systems: (1) a sales-side agent that quotes against live inventory across all 15 warehouses, (2) a customer support agent that answers SKU, lead-time, and order-status questions from a unified knowledge layer, (3) an internal ops dashboard built in Next.js that lets the leadership team see the agents working in real time.

03

Adopt

Phased rollout. Sales agents first (week 8), customer agents in two warehouses (week 11), then network-wide (week 14). The dashboard launched alongside customer rollout so leadership had eyes on adoption from day one.

Outcomes

What changed, measurably.

18 hrs/wk
Reclaimed per ops manager
62%
Quote turnaround improvement
15
Warehouses unified into one view
4.4×
Faster customer SKU questions answered
Services used
AI Workflow AutomationAI Chat AgentsWeb Development
Orelyn quickly understood our complex distribution workflows and shipped solutions that integrated cleanly with what we already had. We're already seeing measurable gains across the network.
Josh
Operations Director

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